Shipping policy

Order Processing Times: Clear distinction between processing time (5 days) and shipping time (5 days), including cutoff times and business days vs. weekends/public holidays.

Shipping Rates & Options: Breakdown of standard delivery, express shipping, door-to-door, or pickup points (e.g., Pargo, PEP Paxi).

Delivery Areas & Exclusions: Clear notice of local South African coverage (e.g., major centres vs. regional/outlying/farm areas which often incur surcharges or extra delivery days).

POPIA / Data Handling Disclaimer: Informing buyers that their personal details 0766578865) are shared with third-party logistics/couriers solely to fulfill the delivery.

CPA Risk & Ownership Transfer: Stating clearly when risk transfers to the buyer (under Section 19 of the CPA, the supplier is generally responsible for goods in transit until delivered to the consumer, unless agreed otherwise).

Damaged, Defective, or Lost Items Procedure: Explicit timeline and process for reporting damaged goods (e.g., within 48 hours with photo proof) so you can claim with your courier.

Undeliverable Packages & Address Errors: Clarifying who pays for re-delivery fees if the customer provided an incorrect address or failed to answer the courier.